Privacy at a Glance

We want every patient, client, or guest to feel confident about how their information is handled when they visit our clinics. Here’s a simple, friendly overview of what we collect, why we collect it, and how we keep it safe.

📄 Our ICO Registration

We are fully registered with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. This registration demonstrates our commitment to meeting — and exceeding — the UK’s legal standards for privacy, security, and responsible data handling.
Our official registration details are:

ICO Certificate Number: ZB920318

This means we are accountable, compliant, and regularly reviewed to ensure your information is handled with the highest level of care and professionalism.

📝 Why We Collect Your Details

When you visit us for treatment, we ask for a few essential details.
This information helps us to:

Contact you about your appointments
Record your medical notes safely and accurately
Ensure your treatment is tailored to your needs
Keep you safe during your visit

As part of your first appointment, you’ll usually complete a new patient onboarding form, which includes a short consent and waiver section.
By signing this form, you confirm that the details you’ve given are correct and that you understand how your information will be used.

🩺 Your Role in Keeping Treatment Safe

To deliver safe, appropriate care, we rely on honest and accurate information from you.

This includes telling your practitioner about:

Medical conditions (e.g., diabetes, circulatory issues)
Medications (especially blood thinners)
Allergies
Past procedures or relevant history

Providing this information means we can tailor your treatment safely — for example, adjusting techniques for diabetic patients or avoiding certain procedures for individuals on anticoagulants.

Your Right to Withhold Information

You always have the right not to disclose personal medical information.
However:

Without full information, your practitioner may not be able to proceed safely.
If you choose not to disclose something essential, but still wish to continue with treatment, you will be required to sign an additional waiver.
This confirms that you understand different treatment decisions would have been made if full information had been provided.

This protects you and ensures we maintain full transparency.

🩻 Practitioner Right to Refuse Treatment

Your safety is our priority.

For this reason, our practitioners have the professional right to refuse or stop treatment if:

Information is missing or unclear
They believe treatment could put you at risk
They judge that the service requested is not clinically appropriate

This is always done in your best interest.

🔒 How We Keep Your Data Safe

We use PPS – Private Practice Software, a secure system built specifically for healthcare.
All staff have individual logins and can only access the areas of the system relevant to their role.
Access is logged and monitored for safety and accountability.

📍 Where Your Clinical Data Is Stored

All medical notes are stored on our secure server in Stockport.
Our Bramhall clinic connects directly to this system — nothing is stored locally on their devices.
Your clinical information is never stored in the cloud, on USBs, or on personal computers.

☁ How OneDrive Keeps Non‑Clinical Files Safe

Non‑clinical documents (such as general admin files) may be stored in Microsoft OneDrive, which uses:
Encryption during storage and transfer
Strict access controls and multi‑factor authentication
Secure, world‑class data centres
Continuous monitoring to detect unusual activity
Clinical data is never stored in OneDrive.

🛡 Additional Security Measures

Your data is protected using:
BitLocker encryption
Microsoft Intune & Entra for device and identity management
Microsoft Endpoint Protection
Active Directory permissions
Group Policy to enforce security standards across all clinic computers

✔ Your Rights

You can ask us at any time to:
Show you the information we hold about you
Correct any inaccurate details
Request deletion (where legally appropriate)
Understand how and why your information is used
Raise any concerns directly with us
We follow UK GDPR and all current data‑protection laws.

📬 Need Help or Want More Information?

📬 Need Help or Want More Information?
If you have any questions about your privacy or how we handle your data:
📧 admin@taylororganisation.org