Complaints Policy 

Complaints Policy

We aim to provide the highest standard of care. If you are unhappy with any aspect of our service, please follow the steps below.

1. How to Make a Complaint

You may complain:

• In person

• By telephone

• By email: customerservices@taylororganisation.org

• In writing to our clinic address

2. What Happens Next

We will:

• Acknowledge your complaint within 3 working days

• Investigate promptly and fairly

• Respond with an explanation or outcome within 28 days

3. Escalation

If you feel your concern has not been resolved:

You may escalate to:
The Parliamentary & Health Service Ombudsman
www.ombudsman.org.uk