Cancellation, Rescheduling & Non‑Attendance Policy

We understand that plans may change, and patients may occasionally need to cancel or reschedule their appointments. To ensure fairness to our clinicians and other patients awaiting treatment, the following policy applies:

1. Minimum Notice Period

Patients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
This allows us to offer the appointment to another patient who may be in need of care.

Cancellations or rescheduling can be made:

• By telephone

• Through our website (where available)

• In person at one of our clinics

2. Late Cancellations & Missed Appointments

If less than 24 hours’ notice is given, or if a patient fails to attend, the full appointment fee will be charged.

This applies to all appointment types, including routine care, specialist treatments, and promotional offers.

3. Repeated Cancellations

If a patient misses or cancels one or more appointments with insufficient notice within any 3‑month period, the clinic may require advance payment for all future bookings.

Advance payments may be made:

• In store

• Via a secure payment link sent to the mobile number, email address, or postal address stored in your medical record

A member of the reception team may contact you to arrange payment.

No further appointments will be booked until outstanding charges are settled.

4. Outstanding Fees

If fees remain unpaid, Taylor Organisation Ltd / Foot Care reserves the right to:

• Issue written reminders

• Withhold further appointments

• Refer the balance to a debt‑collection agency

Additional administrative or recovery charges may apply as permitted by law.

5. Right to Cancel

Patients are entitled to cancel appointments at any time, provided the minimum notice period is observed.

If you believe exceptional circumstances prevented you from attending (e.g., medical emergency, hospitalisation), you may speak to the reception team so the situation can be reviewed sensitively and fairly.

6. Clinic Rights & Fair Use

The clinic reserves the right to:

• Decline treatment where repeated non‑attendance or behaviour affects clinical operations

• Amend this policy in line with business, legal, or healthcare‑regulatory requirements

• Apply different cancellation rules for specific treatments where stated at the time of booking (e.g., long-duration or specialised procedures)

7. Communication & Confirmation

By booking an appointment, patients agree to:

• Receive appointment reminders

• Be contacted regarding changes, confirmations, or outstanding fees

• Ensure their contact details are kept up to date

It remains the patient’s responsibility to check reminder messages and ensure they are able to attend.

8. Queries & Appeals

If you wish to discuss this policy or believe a charge has been applied incorrectly, please contact a member of the team directly or via admin@Taylororganisation.org.
We will always aim to respond professionally, fairly, and with consideration for individual circumstances.